Fulfillment Policy

1. Order Processing

Order Confirmation: Once an order is placed, you will receive an order confirmation via email. Please ensure your email address is correct at the time of order placement.
Processing Time: Orders are processed within [X] business days. Orders placed after [X:00 PM] on Fridays, on weekends, or on holidays will be processed on the next business day.
Out of Stock Items: If an item you ordered is out of stock, we will notify you via email and provide options for backordering or a full refund.

Shipping Rates: Shipping charges are calculated at checkout based on the delivery location and shipping method selected.
Shipping Methods: We offer the following shipping options:
- [Standard Shipping] (Estimated delivery time: 2-5 business days)
- [Expedited Shipping] (Estimated delivery time:1-3 business days)
- [Overnight Shipping] (Next-day delivery for orders placed before [11:00 AM])
Shipping Carriers: We ship via Major Carriers to ensure reliable delivery.
International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Estimated Delivery: Delivery times vary based on location and shipping method. Please refer to the estimated delivery times provided at checkout.
Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
Delivery Issues: If you experience any issues with your delivery (e.g., late delivery, missing package), please contact us at info@vionix.biz within 5 days of the expected delivery date.

Order Modifications: If you need to change or cancel your order, please contact us immediately at info@vionix.biz . We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.
Cancelations: Orders can be canceled within [X] hours of placing the order. After this window, cancelations may not be possible.
- If your order has already shipped: Cancelations may not be possible, and you may need to process a return after receiving the item.

Return Policy: We want you to be completely satisfied with your purchase. If you are unsatisfied, you may return most new, unopened items within 14 days of delivery for a full refund.
- Return Eligibility: Items must be returned in their original condition, with all tags attached and in the original packaging. Items that have been worn, washed, or altered may not be eligible for a refund.
- Return Process: To initiate a return, please contact us at info@vionix.biz with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item(s) back.
- Refunds: Once we receive your return, we will process the refund to your original payment method within 2 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
- Shipping Costs: Original shipping charges are non-refundable. If the return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.

Exchange Policy: If you would like to exchange an item for a different size, color, or style, please contact us at info@vionix.biz We will guide you through the exchange process, which may require returning the original item and placing a new order.